“We value our strong partnership with our dealers, and are pleased to keep the first and second place ranking in the Lexus and Toyota family,” David Christ, general manager of Lexus Division, said in an emailed statement to Automotive News.
In the winter and summer 2017 surveys, Lexus ranked second, behind Toyota. Before 2017, Lexus was No. 1 for several years.
NADA released just the 10 most-liked brands and declined to reveal which marques improved or dropped the most.
Mercedes-Benz ranked No. 6, moving up one spot and pushing Audi to No. 7. Volvo was No. 8 and Jeep was No. 9. Acura ranked 10th, bumping Ram from that spot and the top 10. NADA wouldn’t say where Ram fell in the winter survey.
NADA twice a year surveys franchised dealers about relationships with their automaker partners. The survey measures satisfaction with franchise value and policies and the brands’ field staffs. The winter survey was conducted from Jan. 7 to Feb. 8. Results were privately shared over several months…